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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Assess technical and user documentation
   • Review current versions of technical and user documentation
   • Compare accuracy of technical and user documentation with current system functionality
   • Identify and document inaccuracies in the documentation
2. Update procedures
   • Determine operational procedure requirements using review outcomes
   • Develop or update operating procedures for the system
   • Submit proposed operating procedures to appropriate person
3. Update documentation
   • Review feedback and make appropriate changes
   • Update technical and user documentation to incorporate changes
   • Submit technical and user documentation to appropriate person for final approval
   • Distribute technical and user documentation as agreed with appropriate person

Performance Evidence

Evidence of the ability to:

analyse system functionality

review and update technical and user documentation for at least TWO systems or occasions

develop procedures to operate systems.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe the client business domain

explain current business practices related to preparing reports

compare and contrast the key features and capabilities of current industry accepted hardware and software products

describe documentation standards and tools

discuss the role of stakeholders and the degree of stakeholder involvement.

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